60-DAY
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Customer Service
Subscription Member Benefits
As an exclusive Perricone MD Member, you receive the following benefits:
- Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
- Easy Customization - Change the products in your kit for a future delivery at any time
- 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)
Convenient Auto-Delivery Service
The auto-delivery program is one of the many Perricone MD membership benefits. It automatically ships your favorite Perricone MD products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via online chat, or by calling toll-free at 1-800-725-1783. You must cancel your service, or customize or change your shipment, at least 48 hours in advance of your next scheduled shipment to avoid receiving that shipment.
Easy Customization
Get only the products you want, when you want them. Create a kit with only 1 product or as many as 9 products. The choice is yours. You can also change the number of items in your kit anytime at least 48 hours in advance of your scheduled shipment. Just call our toll-free number at 1-800-725-1783 to customize your kit.
60-Day Money-Back Guarantee
If for any reason you're not completely satisfied, just contact us at our toll-free number 1-800-545-5662 to receive instructions on how to return the product(s). If you return the product(s) within 60 days of when you received the product(s), you'll get a refund of the purchase price (minus shipping and handling).
Shipping and Returns
How often can I get my kit shipped to me?
You are in control of your shipments. After receiving your introductory kit, you will continue to automatically receive your full-size replenishments approximately every 3 months until you cancel. You can skip or postpone your shipment within 48 hours of your previously scheduled shipment based on your preference. Just call our toll-free number at 1-800-725-1783 to manage your upcoming shipment.
How do I return my products?
If for any reason you're not completely satisfied, just contact us at our toll-free number 1-800-545-5662 to receive instructions on how to return the product. With our 60-Day Money-Back Guarantee, as long as your product(s) is returned within 60 days of when you received the product(s), you'll get a refund of the purchase price (minus shipping and handling).
CANCELLATIONS
How can I cancel my order?
If you'd like to cancel your auto-delivery service or any future orders, please contact customer service via online chat or you can call us toll-free at 1-800-725-1783 .
You must cancel your service, or cancel your shipment depending on your preference, at least 48 hours in advance of your next scheduled shipment to avoid receiving that shipment.
If your order is scheduled to ship in the next business day, you can return your shipment once it's received within 60 days of receipt of the product(s), and you'll get a refund of the purchase price (minus shipping and handling).
About Our Products
Ensuring Skin Compatibility
The patented technologies utilized in Perricone MD Cosmeceuticals are designed to work in a manner that traditional skincare formulas can not. To ensure compatibility, Dr. Perricone recommends dabbing an amount on the neck below the ear as a test patch for three consecutive days. A tingling or warming sensation is normal. Once compatibility is established, use as directed. As with all skincare preparations, if irritation occurs, discontinue use.
Our Scents
Due to the high quantity of natural ingredients in our formulas, the color of our product may vary from batch to batch, but this does not affect the efficacy. In addition our products are formulated with high quality ingredients, some having natural scents, Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application.
Contact Us
Have a question about your order, a specific product, or just can't find what you're looking for? Our Perricone MD Customer Care team is here to help! Our Customer Care experts are available from 7:00am – 10:00pm EST, 7 days a week.
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If you are not completely satisfied, just contact us to return the products within 60 days of receipt and you'll get a full refund (less S/H) of the purchase price.
